FAQ

• How can I check if a property is available in the period I am interested in?
• At what time can I check - in and out?
• What shall I do if I cannot check – in between 5 to 8 pm?
• Is the price per room/apartment or person?
• Is the breakfast included in the price and what type of breakfast?
• Are there any additional costs once we arrive there?
• How is damage deposit paid? When will it be refunded?
• Is heating included?
• Is electricity included in the price?
• Can we settle the bill on arrival?
• Which languages are spoken at the reception?
• What if something breaks or needs a repairing during our stay?
• Are there quiet, private, romantic rooms?
• Is linen provided?
• Is there a TV in the rooms/apartments?
• Is there a telephone with direct dialling in the rooms/apartments?
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this?
• Is there a swimming pool?
• Is parking or garage available?
• Where can we rent a car?
• Are there grocery stores or supermarkets in the surroundings?
• Which is the nearest town or village?
• Which is the nearest railway station?
• Which is the nearest airport?
• Do you have a pick up service from and to the airport?
• Is there a fitness centre in the property?
• Are pets welcome?
• Is there a restaurant in the property?
• Which form of payment do you accept?
• Are there extra service?

How can I check if a property is available in the period I am interested in?
You can send us an e-mail info@villasangiorgio.it, a fax 055.8066417 or call our office 055.8075506

At what time can I check -in and out?
Check-in: the arrival time is foreseen for Saturday afternoons from 5 to 8 pm
Check-out: departures have to take place on Saturday mornings between 8 to 10 am

Any modification of the above have to be agreed at time of booking. When you reach the property you chosen either the owner or his representative will be there to meet you and give you all further information regarding the property.

What shall I do if I cannot check–in between 5 to 8 pm?
In this case you can get in touch with the key holder (you will find his phone number on the rental voucher) and provide your new arrival time or call our office 055.8075506.

Is the price per room/apartment or person?
The prices indicated are the weekly rates for the entire villa

Is the breakfast included in the price and what type of breakfast?
No, but is available at extra cost (cook upon request)

Are there any additional costs once we arrive?
Refundable deposit as stated in the individual description of the property is required on arrival. All our rates are fully inclusive of weekly rental, final cleaning and utilities unless stated otherwise in the individual property description.

How is the damage deposit paid? When will it be refunded?
In cash in euros (without which access will be denied). It will be refunded on your departures minus any costs for damages caused by your party and minus costs to pay on location (if any) as stated in the property description.

Is heating included in the price?
No. Heating is not included in the rental price. Payment according to consumption.

Is electricity included in the price?
No. Electricity is not included in the rental price. Payment according to consumption.

Can we settle the bill on arrival?
No, the balance is due two months prior the beginning of the letting period.

Which languages are spoken at the reception?
Basic English.

What if something breaks or needs repairing during our stay?
Contact the person responsible for the property as indicated on your voucher – You will always have a contact number for an English speaking person who can help you.

Are there quiet, private, romantic rooms?
Yes, each bedroom is quiet, private and romantic.

Is linen provided?
All the properties supply both bed and bath linen (with weekly change).

Is there a TV in the rooms/apartments?
Yes.

Is there a telephone with direct dialling in the rooms/apartments?
Yes.

Is there air conditioning in in the rooms/apartments? Is there any extra charge for this?
Yes, there is. It is included in the electricity cost.

Is there a swimming pool?
Yes, there is a private pool (7x14 )

Is parking or garage available?
Yes, both at the Villa.

Where can we rent a car?
Nearest car rental agencies are located in Florence and Siena.

Are there grocery stores or supermarkets in the surroundings?
The next ones are in Poggibonsi (3 Km).

Which is the nearest village or town?
Poggibonsi ( 3 Km )

Which is the nearest railway station?
The main railway stations are in Florence (35 Km) or Poggibonsi (3 Km)

Which is the nearest airport?
The nearest is Florence (35 Km)

Do you have a pick up service from and to the airport?
On request

Is there a fitness centre in the property ( Gym, Jacuzzi, Sauna, Turkish bath...?)
There is a Jacuzzi and a Sauna.

Are pets welcome?
Only small size.

Is there a restaurant in the property?
No, but we have a cook on request.

Which forms of payment do you accept?
Please pay by Bank transfer to our bank account.

Are there extra services?
On request: domestic help, cook , baby-sitter.